Terms of Service

1. Introduction

Welcome to Lane Pilot™ ("Company", "we", "our", "us"). By accessing or using our multimodal diagnostic platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Critical Disclaimer — Diagnostic Output & Liability

Lane Pilot is a machine-assisted diagnostic reference tool, not a replacement for official manufacturer service data, OEM repair manuals, or professional engineering judgment.

• Verification Required: You acknowledge that automated diagnostic models can generate errors. You agree to verify all torque specifications, wiring diagrams, pinout assignments, voltages, and repair procedures against the official manufacturer workshop manual for the specific vehicle before application.
• No Warranty: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that diagnostic output is 100% accurate, complete, or current for any vehicle make, model, or year.
• Assumption of Risk: You assume full responsibility for any repairs performed based on information from this Service. Lane Pilot LLC is NOT liable for damage to vehicles, property, or personal injury resulting from your use of the Service.
• Not a Substitute: The Service does not replace OEM scan tools, factory service information subscriptions, or the professional judgment of a certified automotive technician. Diagnostic output is provided as a starting point for qualified professionals only.

3. Uploaded Content & Diagnostic Imagery

When you upload photos, videos, or files to the Service for diagnostic analysis:

• Ownership: You retain all ownership rights to your uploaded content. We do not claim ownership of your photos, scan data, or diagnostic files.
• Limited License: By uploading content, you grant Lane Pilot a limited, non-exclusive license to process the content solely for the purpose of providing diagnostic analysis within the Service.
• No Sale of Imagery: We do not sell, license, or distribute your uploaded diagnostic photos or scan data to any third party for commercial purposes.
• Sensitive Information: You are responsible for ensuring uploaded photos do not contain personally identifiable information (PII) such as license plates, customer identification documents, or financial information. Lane Pilot is not liable for PII you voluntarily upload to the Service.
• Retention: Uploaded diagnostic images are retained for a maximum of 90 days from the date of upload, after which they are permanently deleted unless attached to a saved work order by a Shop Foreman-tier subscriber.

4. Vehicle Data & OBD-II Telemetry

When you connect a vehicle via the OBD-II Web Scanner or manually enter vehicle data:

• VIN Data: Vehicle Identification Numbers (VINs) are processed to retrieve vehicle specifications and decode DTC fault codes. VINs are stored in your encrypted diagnostic session and are never shared with third parties except as disclosed in Section 6.
• Live Telemetry: OBD-II PID data (engine RPM, coolant temperature, fuel trims, etc.) is transmitted from your browser to our servers for diagnostic analysis. This data is processed in real-time and stored within your session record.
• No Vehicle Tracking: Lane Pilot does not use VIN or telemetry data to track vehicle location, driving behavior, or owner identity.

5. Third-Party DMS Integrations

Lane Pilot offers optional integrations with third-party Shop Management Systems ("DMS Providers") including Shopmonkey, Tekmetric, and others:

• Opt-In Only: DMS integrations are activated solely at the discretion of the shop owner or administrator. No data is shared with a DMS Provider until you explicitly configure and enable the integration in Shop Settings.
• Data Transmitted: When you push diagnostic findings to your DMS, Lane Pilot transmits the diagnostic summary, recommended repairs, safety warnings, and inspection status (pass/fail/monitor) to your DMS Provider via their REST API.
• Your DMS Credentials: Your DMS API keys are stored encrypted at rest in our database. Lane Pilot staff does not have visibility into your plaintext API credentials.
• DMS Provider Terms: Your use of Shopmonkey, Tekmetric, or any other DMS Provider is governed by that provider's own Terms of Service and Privacy Policy. Lane Pilot is not responsible for how your DMS Provider handles data after it is received by their platform.

6. Intellectual Property

The Service and its original content (including the database schema, diagnostic engine architecture, and proprietary analysis workflows) remain the exclusive property of Lane Pilot LLC.

• No Scraping: You agree not to use automated bots, scrapers, or scripts to access or copy data from the Service.
• Limited License: We grant you a limited, non-exclusive, non-transferable license to use the Service for your own professional automotive repair purposes.

7. Subscriptions & Billing

• Free Trials: If you sign up for a 7-Day Free Trial, you will be automatically charged the subscription rate at the end of the trial period unless you cancel prior to the expiration date.
• Overage Billing: Certain subscription tiers include pay-per-use overage charges when session limits are exceeded. Overage rates are displayed in your account dashboard prior to incurring charges.
• Cancellations: You may cancel your subscription at any time via the "Manage Subscription" portal in your dashboard. Cancellations take effect at the end of the current billing cycle. We do not provide refunds for partial subscription periods.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall Lane Pilot LLC be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses. Our total liability to you for any claims arising out of the Service shall not exceed the amount you paid us in the last six (6) months.

9. Indemnification

You agree to defend, indemnify, and hold harmless Lane Pilot LLC and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) any repair performed based on diagnostic output from the Service; or (d) your violation of any third-party rights, including DMS Provider terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Pennsylvania.